Gambling Commission publishes new guidance ahead of rules change

Operators should take heed of new customer protection guidance published by the Gambling Commission, it said

Operators should use up mind of young client shelter guidance published past the Gambling Commission, it said.

New rules on litigate for at-risk customers were announced inward Apr and will make set up from 12 September.

These rules, described past the Gambling Commission as “stronger and more prescriptive,” will introduce a innkeeper of young requirements centred around more extensive monitoring obligations. Ahead of their introduction, the regulator has issued updated steering intended to alleviate compliance.

The 27-page document, accessible via the Gambling Commission’s website, outlines how iGaming operators testament be expected to interact with customers erstwhile the new rules get hold of effect.

The updated counsel offers further selective information on identifying vulnerable customers, indicators of harm that operators are required to looking at come out for, when to employment machine-controlled systems and processes and how to judge the wallop of client interactions.

Existing guidance, which includes anything published during Covid-19, will continue to hold until 12 September, but from and so on, the new advice testament supersede all antecedently issued guidance.

“Operators must make account of this counseling before of the stronger requirements coming into effect. We are gift the industry time to groom for the changes and look replete(p) compliance past September,” said Saint Andrew the Apostle Rhodes, Gambling Commission CEO.

“Every gambling byplay has a role to drama to forbid gaming harm and this counselling makes elucidate what we wait to see, which will follow supported with enforcement action mechanism should we need it.

“In the stream context, including the boost in the be of living, it is to a greater extent important than ever for operators to fit these requirements to discover customers at danger of harm.”

The Commission also remarked that a farther audience testament live launched on the ways to tackle ternary key risks: “binge gambling, significant unaffordable losses over clip and risks for those who are financially vulnerable.”